Safe Gaming

hb22's commitment to responsible gaming

Know your limits — use our protection tools and guidelines to enjoy a safe and healthy gaming experience.

Our position

Gaming should be fun, not an addiction

hb22 believes that online gaming is only enjoyable when it is conducted in a controlled and responsible manner. We care about the mental and financial well-being of every player. Responsible gaming is not just a policy — it is the core foundation of our platform.

Gambling should be a form of entertainment, not a source of income. Every bet carries the possibility of winning or losing, and sometimes losses are unavoidable. That is why building responsible gaming habits is very important. hb22 is always ready to help you make the right decisions.

Our platform offers various protection tools that you can activate yourself — such as deposit limits, time-out, self-exclusion, and reality check. By using these tools, you can make sure gaming stays a source of fun.

Important warning

hb22 is for those aged 21 and above only. Opening an account or gaming by minors is strictly prohibited. If there are underage members in your household, please use parental control software on your device.

For 21+ only

Our core commitments

Strict enforcement of the 21+ age limit
Set personal deposit limits
Self-exclusion option
Time-out option
24/7 support in Bengali
Transparent and fair gaming

Protection tools

Keep your gaming in control

Deposit limit

You can set the maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a waiting period, which helps prevent impulsive decisions.

Time-out

If you want to take a break for a few days, choose the time-out option. You can take a break ranging from 24 hours up to 30 days. During a time-out, no bets can be placed or deposits made on your account.

Self-exclusion

Self-exclusion is a long-term protection option. Once activated, your account will be suspended for a set period or permanently. During this time you will not be able to open a new account and will not receive promotional emails.

Reality check

At set intervals, the platform will remind you how long you have been playing and how much you have spent. These reminders keep you aware and encourage you to take a break when needed.

Support team

Our 24/7 Bengali live chat support team is always ready. If you feel you are experiencing a gaming problem, contact us immediately. Our team will provide you with the right assistance and information.

Parental protection

If you have children or teenagers at home, use password protection and parental control software on your device. Never share your hb22 account login details with anyone else.

Steps

How to use the protection tools

Log in to your account

Access your hb22 account and go to the "Account Settings" menu.

Open the responsible gaming section

Find the "Responsible Gaming" section in Settings.

Choose your preferred tool

Select from deposit limit, time-out, or self-exclusion based on your needs.

Activate and confirm

Save your chosen setting — it will take effect immediately.

If you have trouble with any step or would like direct assistance, contact our 24/7 live chat or email us at: [email protected]

Warning signs

Signs of problematic gaming

Be alert and seek help if you notice any of the following signs in yourself:

Placing increasingly larger bets to try to recover losses
Finding it difficult to stop playing
Hiding gambling from family or friends
Spending money set aside for essential expenses on gambling
Feeling mentally restless or depressed
Playing with borrowed money or borrowing from people close to you
Neglecting work, studies, or family responsibilities
Feeling uncomfortable or irritable when unable to play

What to do

Seek help, don't face it alone

If any of the signs above appear in you, do not face the problem alone. hb22's support team and various support organizations are here for you.

Ways to get in touch

hb22 live chat — 24/7 support in Bengali
Email: [email protected]
Talk to a family member or a trusted friend
Consult a mental health professional if needed

Our support team is ready to assist you with the self-exclusion or account closure process.

Tips and advice

Best practices for responsible gaming

Set a budget

Before playing, decide the maximum amount you are willing to spend. Once you reach that amount, stop playing for the day. Never place extra bets to try to recover money you have lost.

Stick to a time limit

Set a specific time limit for each gaming session. Playing for long stretches without a break increases stress and reduces your ability to make good decisions. Take regular breaks and focus on other activities.

Remember why you are playing

Online gaming is for entertainment. Do not think of it as a source of income. Every game carries a chance of winning or losing — keep that reality in mind when you play.

Check your mental state

Avoid playing when you are stressed, feeling low, or angry. Decisions made in that state are often poor and the risk of greater loss is higher. Play with a calm mind.

Financial protection

Deposit and withdrawal limits and rules

Financial transactions at hb22 are fully transparent and secure. The same minimum limits apply across all payment methods, protecting you from large losses.

Minimum deposit: ৳300 (all payment methods)
Minimum withdrawal: ৳1,000
Withdrawal time: 5–30 minutes
Payment methods: bKash, Nagad, Rocket, Upay, bank transfer
You can set your own personal deposit limit

Welcome bonus and responsible gaming

Our 100% first-deposit bonus (up to ৳15,000) is an attractive opportunity — however, the responsible gaming policy applies to bonus use as well.

Bonus wagering requirement: 10x
Do not bet beyond your budget just to chase a bonus
Contact support for any questions about the bonus
Taking the bonus is optional — read the terms before deciding

FAQ

Questions about responsible gaming

Log in to your hb22 account, then go to the "Responsible Gaming" section under "Account Settings". There you will find options to set a daily, weekly, or monthly deposit limit. Enter your preferred amount and save — it takes effect immediately. Lowering a limit is instant, but increasing a limit requires a waiting period before it comes into effect.

You can choose the duration yourself. Both short-term self-exclusion (such as 3 months or 6 months) and permanent exclusion are available. With permanent self-exclusion, the account cannot be reopened. Contact our support team for any assistance.

Yes. Your account balance remains completely safe during a time-out. You will only be unable to place bets or make new deposits. Once the time-out ends, your balance will be unchanged and you can play as normal.

No. Each account is for one individual only and is for personal use. Opening or managing an account on behalf of another person is prohibited. In addition, a single person holding more than one account is not permitted.

Start by speaking with them compassionately and encourage them to seek help. Let them know about hb22's self-exclusion or account closure options. If needed, contact our support team — we will provide assistance based on the situation. Seeking advice from a mental health professional may also be helpful.

The Reality Check is an automated reminder system. You can set specific time intervals (such as every 30 minutes or every hour). When that time is reached, the platform will notify you how long you have been playing, how much you have won or lost, and prompt you to take a break if you wish.

Play responsibly and enjoy the experience

Enjoy your favorite games at hb22 — cricket betting, slots, or live casino. Always keep your limits in mind.

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